Service & Asset Management

Being there for your customers and effectively managing resources are cornerstones of nearly all businesses. Greentree's Service and Asset Management related modules provide a complete range of powerful options to better manage your business. These tools range from intelligently addressing calls to the support/help desk, to managing field-service requests and the maintenance of assets in multiple locations.
 
  “We heard of Greentree through ‘word of mouth’. It appealed as a more modern and flexible system than the opposition. With Greentree, we are able to use the existing modules and tailor them to our processes.”
 
Stephen Hills, Chief Financial Officer - Gallery Gold

Asset Management

Greentree’s Asset Management module caters for the tracking of physical assets, including those within your organisation and optionally any that are serviced at external locations. External assets may include your own items, or those that you have sold and now maintain under a warranty or service contract agreed with your customer. Greentree gives you the flexibility and potential to do more with your business and provide a higher standard of service to your customers.

Customer Support

Providing excellent service, while managing problems and ensuring solutions are provided in an effective and timely manner is a critical process that requires careful resource planning and effective IT systems. The Greentree Customer Support suite is ideal for providing solutions to these issues, with a proven methodology and highly effective approach for organisations of any size.

Contracts & Service Level Agreements

The Contracts & Service Level Agreements module allows specific customer support or maintenance contracts to be defined and managed. This includes the products they cover, the contract period and the cost per contract period. Parent/Child contracts are supported for more complex organisations with either multiple contracts or multiple sites.